IT Infrastructure Library (ITIL), developed by the United Kingdom Cabinet Office is the most widely accepted approach to IT Service Management in the world, providing a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL describes processes, procedures, tasks and checklists used by an organization for establishing integration with the organization's strategy and delivering value. It allows the organization to establish a baseline from which it can plan, implement, and measure.

  1. ITIL - Foundation
  • Summary

    The Foundation Level is the entry level qualification which offers participants a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.


    Upon completion of the course participants will know and understand:

    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement


    • Minimum of HND or university degree or equivalent


    • Persons who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization 
    • IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.


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